Refund & Cancellation Policy

1. Time Limit for Refunds

• Most bookings are non-refundable.
• Refunds, if any, are considered case-by-case.
• There is no fixed automatic refund period (e.g., 24 or 48 hours).

2. Tour & Activity Bookings

• Full Refund: rare, and approved in exceptional cases.
• Partial Refund: case-by-case before the service date.
• No Refund: cancellations close to the service date, or in case of a no-show.

3. Airport Transfers & Chauffeur Services

• Full Refund: rare, only if approved.
• Partial Refund: case-by-case.
• No Refund: within 24 hours of pickup, or in case of no-show.

4. Ticketing Refunds & Cancellations

• Airline tickets and transport bookings are subject to the fare rules and refund policies of the respective airline or carrier.
• Most airline tickets are non-refundable or may carry cancellation penalties.
• Refund eligibility, if any, depends entirely on airline approval.
• Service charges, administrative fees, payment gateway fees, and transaction charges are non-refundable.
• Destination Discoveries FZCO / Halal Travels Club acts only as a facilitator and is not responsible for airline refund delays, rejections, or policy changes.
• Refunds, if approved by the airline, are processed only after confirmation is received from the airline.

5. Hotel & Package Bookings

• Refunds subject to individual hotel/partner policy.
• Ground arrangements, hotels, transfers, and tours are generally non-refundable unless approved.

6. Event & Corporate Bookings

• Cancellation policies are communicated separately for group or corporate bookings.

7. Payment & Transaction Charges

• UAE Cards: 2.30%
• International Cards: 2.75%
• Transaction Fee: AED 1 per transaction
• One-Time Setup Fee: AED 5,000 (if applicable)

Note: transaction fees are non-refundable.

8. Refund Process

• Refunds are processed within 14 to 30 working days after approval.
• Refunds are issued via the original payment method.
• Requests should be submitted to info@halaltravelsclub.com with booking details.

9. Force Majeure & Exceptional Cases

In events like extreme weather, government restrictions, or emergencies, we may offer:

• Alternative bookings
• Partial refunds
• Case-by-case solutions

10. Important Notes

• Most services are non-refundable.
• Refunds are subject to third-party confirmation and company discretion.
• Flight bookings are not currently included.