Privacy Policy

1. Information We Collect from You

a. General Information

We collect and store non-sensitive information you provide on our website or via other means. This includes personal details such as your name, telephone number, email, and postal address. Sensitive information, such as credit/debit card numbers, is not stored.

We may also collect traveler preferences such as meal requests, seat selection, loyalty program details, and ticketing options. Some information is required to register as a member, make bookings, participate in surveys, or interact with our services.

b. Ticketing Information

For flight ticketing, transport ticketing, or travel-related reservations, we may collect and process:

• Passenger full name as per passport or official ID
• Passport or identification details (where required by the airline or authority)
• Travel routes, dates, and booking references
• Airline, transport provider, or service partner confirmations

This information is collected solely for the purpose of issuing, managing, modifying, or communicating ticket-related services.

Ticketing-related personal data is shared only with authorized airlines, global distribution systems (GDS), transport providers, or service partners strictly involved in fulfilling the booking and in accordance with applicable laws and industry regulations.

You acknowledge that:

• Passenger details must be accurate and match official travel documents
• Errors in ticketing information may result in reissuance fees, penalties, or denial of service by the supplier
• Ticketing data may be retained as required for legal, regulatory, or audit purposes

c. Passenger Information

When booking travel for others, we may request personal and travel details for that individual. You should ensure consent from the traveler, as access to view or modify their information will only be available via your account.

d. Information from Other Sources

We may receive updates or demographic data from our business partners or third-party sources to improve service delivery and understand customer preferences.

e. Automatic Information

We automatically collect data such as your IP address, browser type, referring websites, and browsing activity (e.g., pages visited or trips viewed) to customize your website experience.

f. Cookies and Other Web Technologies

Cookies may be used to enhance your experience. You can disable cookies via your browser, though some website features may not function without them.

g. Third-Party Advertising Companies

Third-party advertisers may collect information via cookies for ad personalization and effectiveness. We do not control these cookies, and their practices are not covered by this policy. You may opt-out via Digital Advertising Alliance, Google Ads Settings, or TRUST Preference Manager.

2. How We Protect Your Information

We implement administrative, technical, and physical security measures to protect your data. Only authorized employees may access your information for business purposes.

We use SSL encryption for data transmission and employ firewalls and intrusion detection systems. Payment processing is handled securely through trusted services, and we do not store sensitive payment details.

While we strive to protect your information, we cannot guarantee that unauthorized access will never occur, except in cases of gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

3. How We Use Your Information

We use collected information to:

• Provide requested products and services
• Process travel bookings and ticket issuance
• Manage your account and process payments
• Communicate updates, confirmations, schedule changes, and ticketing notices
• Improve our website and services
• Conduct surveys and reward programs
• Resolve disputes and enforce our Terms & Conditions
• Prevent illegal or unauthorized activities

Sensitive personal information is not shared, sold, or leased unless explicitly described.

4. With Whom We Share Your Information

We may share information with:

• Suppliers (hotels, airlines, transport providers, tour operators) to fulfill bookings and issue tickets
• Third-party vendors for payment processing, analytics, customer support, or fraud prevention
• Legal or regulatory authorities when required
• Corporate transactions such as mergers, restructuring, or asset sales

We may also share aggregated or anonymized data with advertisers or partners. We restrict suppliers' use of your email and encourage reviewing their individual privacy policies.

5. Your Rights

You may request access to your personal information and correct inaccuracies. You can also manage cookie settings via your browser, though this may affect website functionality.

6. Children's Privacy

We do not sell services for children under the age of 13. If a child under 13 provides information, it will only be used to request parental consent.

7. External Links

Our website may link to third-party websites with separate privacy policies. We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes take effect once posted on the website. Users are encouraged to review this policy periodically.

9. Contact Us

For questions regarding this Privacy Policy or your bookings, contact us:

Destination Discoveries FZCO / Halal Travels Club
Email: info@halaltravelsclub.com